Client Testimonials

Read testimonials about In House Connect's contact center services from our satisfied customers.

As a new customer of In House Connect, we can say that we have been very happy with the service you have provided us and our residents. We constantly hear that the agents who answer our phones are always pleasant and very professional. We appreciate that you are providing the level of customer service that we would if we were answering our own phones. It is nice to have a friendly voice on the other end.

Manager, River Crossing

As an Investment Manager and a customer of In House Connect for the past year, I can say that their innovation in applying call center practices to the apartment industry is revolutionary.

The technology that they have developed, along with the processes that they have created, has changed the way we are able to utilize our site staff, and has improved the return on investment we realize on many of our advertising sources. The way the entire system works, from initial call to signed lease has changed how we evaluate our advertising sources, allocation of funds, and site staffing.

Investment Manager, Pinnacle

Our prospective customers experience the best care possible. I have faith in the knowledge that In House Connect will treat every customer with respect and care. It is wonderful to know that when we are unavailable to answer our phone that it is answered by a caring person instead of an answering machine. We believe that In House Connect has enabled us to rise above our competition by providing us with an invaluable service; the ability to talk with our customers from 7:00 am to 9:00 pm.

Facilities Manager, Waterstone Place Management

For a short period of time, I was the only one working in the office with the phones ringing non-stop. I knew every time I missed a phone call, all the leasing inquiries were handled with the utmost knowledge and care. In House Connect consultants take every call, as it were their first call of the day. I could tell by all the details on the guest cards the genuine concern for helping each and every caller.

Property Manager, Stuart Management Corp

We have worked with In House Connect since the end of March 2007 and they have shown outstanding customer service. They have captured an additional 178 phone calls at our communities, which otherwise would have gone unanswered. These phone calls resulted in 14 additional leases in just two months.

Regional Property Manager

Your company presented a unique and “one-of-a-kind” service specifically designed for the multifamily industry. The principles of In House Connect have demonstrated a high level of commitment in providing a service that will and has added value to our company. You grasp our business and spend time understanding our company and our specific needs.

President and CEO, Stuart Companies

I honestly feel that the times our clients talked to actual people who were familiar with our property after hours and on weekends helped sell our apartments. We have a very small staff and can’t staff our office evenings and weekends with our current employees. In House Connect allowed us to handle inquiries while we were on the phone, on tours or at home with our families.

Community Manager, University Village Apartments

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