FAQs - Frequently Asked Questions

What is In House Connect?

We are the easy-to-use contact center solution that captures, tracks, and manages all of a property’s leads from any advertising source through any communications medium in a shared-lead management website that is utilized by both our contact centers and onsite sales or leasing agents in real time.

Who generally hires you and why?

We are hired by multi-family leasing and real estate portfolio managers. Why? We allow the onsite leasing agents to free up time for face-to-face relationship development with current and future residents. We also seamlessly extend the phone day for potential lessors and to help service residential needs when the on site office is closed.

What is the industry standard for missed calls when the leasing telephone is not answered?

Leasing offices are always busy and as a result more than 40% of incoming calls, on average, go unanswered.

I already have a lead management CRM tool, can you work with it?

Yes! Our specialty is customization systems within a client’s environment. We are here to make life easier for the onsite professionals so, for us, our customization capability is key.

Can you really know as much about the properties as we do onsite?

Our goal is to be an intelligent adjunct to your personalized service. We compile in-depth information about every property and the surrounding area. When possible we visit each site and make notes that help us take your calls. We keep this information at our fingertips at all times. If we ever get stumped, we will contact you for the answer and add that to our property information.

Can you help me track where I invest my advertising dollars from inquiry call through leases?

Maximizing your advertising dollars is critical. We have developed the capability that allows us, with each call we answer, to track what each ad source is generating your leads and report back to you.

How do I generate more leases and reduce the time apartments are vacant?

We know if a call goes unanswered, the lead is lost to your closest competitors. Our reporting shows that, on average, we help our clients sign 12 – 16 additional leases per year from otherwise unanswered calls. The average time apartments sit vacant and the need to offer concessions is greatly reduced. 

How do I know that your leasing agents will clearly represent my properties?

First, we compile an intensive, in-depth aggregate of property knowledge and we come to know the local details that are important to your prospective residents. Your property experience is then transferred to our professional staff through extensive training. Our enthusiastic leasing specialists are knowledgeable in phone sales, your property details and the Fair Housing laws.

How do I expand my leasing hours without expanding my payroll costs?

First, our service cost is less than one leasing agent labor hour per day! And with extended leasing center coverage, we make sure the calls outside your office hours are answered.

How can I balance my time with a prospect or resident in front of me and a constantly ringing phone?

By not being tied to the phone, more time can be spent on one-to-one relationships with residents or potential residents. You can rest assured your calls will be answered with a highly energetic, professional leasing team.

What is the average length of a prospect call?

Statistically, on site, most prospect calls last less than 2 minutes, hardly long enough to build value or even get a name and number. In House Connect calls last an average of 7.5 minutes because we are interested in gathering the right information to qualify a lead.

How do you charge?

A setup fee is based on the length of our agreement. There is a flat monthly cost (based on call routing option) that includes website login to property information, guest card call recordings, call tracking and performance reports, automated daily updates of availability, account management and performance analysis, and finally on-going user training and support. Finally, there is a fee associated with each guest card delivery to the property.

>> Contact us today to get started!