How In House Connect Delivers

With leasing and real professionals using integrated contact center technology.

Since 2004, our experienced leasing specialists have served the multi-family housing industry.  Our proven work ethic, enthusiastic passion, and property-specific training make us the best contact center partner to lease your properties and grow your business.

Service and Flexibility

We pride ourselves on our service and flexibility to meet each client’s specific needs. By taking a consultative approach to your business, we understand your requirements and deliver results.

Property Setups

Not all portfolios are the same. Our service is designed for both large properties as well as combined smaller properties. We are experienced with market rate, lease-up, tax credit, student, senior, and assistance-based housing. Setups can be “live” in 48 hours. This flexibility is critical to many of our clients.

Property Knowledge

We become as knowledgeable about your community as your on-site staff. During setup, we gather detailed property information and unit-specific availability. This information is client accessible in our contact center website and easily updated.

Connecting with Your Prospects

A missed prospect inquiry could be a missed lease. Our leasing center operates on extended hours. All calls are answered using your property name by highly skilled leasing specialists.

Performance Reporting and Analysis

Our robust performance reporting offers ad source tracking, guest card summary, and lease results analysis. Your account manager consults with you to review lease results, advertising and labor analysis, customer service and your incremental return on investment.

Integration with Lead Management Systems

In many cases, we can integrate with your lead management system to transfer guest card information and automatically update availability.

Integration with Maintenance Answering Services

We partner with a 24/7 nationwide answering service to assist your residents with emergency maintenance requests. We can also work with your preferred provider.

Call Routing Options

Not all properties are the same. We offer flexible call routing to accommodate your property’s specific needs.

• Option #1: In House Connect answers all leasing calls forwarded directly from ad sources.
• Option #2: In House Connect answers all leasing calls forwarded directly from ad sources after offering the call to the property first. This includes “After Hours Only” routing.
• Option #3: In House Connect answers all leasing calls forwarded from the property’s call routing or voice mail system.
• Option #4: For properties that forward all or only missed calls, In House Connect answers all leasing calls and route non-leasing calls to the office voice mail or maintenance number.

Connecting with You

We work hard to ensure a strong connection between your on-site staff and our leasing specialists. We provide startup and ongoing training, day-to-day client support, and dedicated account management.

Call Tracking

We offer call tracking numbers to evaluate the performance of your advertising sources. Our call tracking reports show call activity, lease results, and provide a link to guest cards and call recordings.

Guest Cards

Detailed guest cards are delivered to your staff via email or fax and are accessible online. For requested visits, we contact your on-site staff to confirm an appointment time that works for everyone. Each guest card
provides a complete view of our interaction with your prospect and links to the call recording.

Call Recording

We record all inbound leasing calls and make them accessible to our clients. We also offer our clients the option to record leasing calls answered by their on-site staff for training purposes.

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